Frequently Asked Questions
about 7jli Casino

The minimum deposit at 7jli is ₱100 for most payment methods, including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification.

GCash and Maya deposits are typically credited to your 7jli account instantly or within a few minutes. Bank transfers may take between 15 minutes and 2 business hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, contact our support team at [email protected] with your transaction reference number.

To withdraw, log in to your 7jli account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are processed within 1–3 business days. Your account must be fully KYC-verified before your first withdrawal can be processed.

7jli does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. Please check with your payment provider for their applicable charges. 7jli is not responsible for third-party fees imposed by banks or e-wallet services.

Withdrawal delays can occur for several reasons: pending KYC verification, active bonus wagering requirements, high withdrawal volumes during peak periods, or additional security checks on large amounts. If your withdrawal has been pending for more than 3 business days, please contact our support team at [email protected] with your withdrawal reference number.

Yes. All Random Number Generator (RNG) games on 7jli are certified by independent testing laboratories to ensure fair and unpredictable outcomes. Live dealer games are streamed in real time from professional studios with trained dealers. 7jli is committed to transparent, fair gaming for all players.

Absolutely. 7jli is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile experience is smooth and responsive, whether you're playing slots in Quezon City or live baccarat in Cebu.

7jli's sports betting section covers a wide range of local and international sports. Filipino favourites like PBA basketball, boxing, and UFC are well covered, alongside NBA, football, tennis, volleyball, and more. Live in-play betting is also available for selected events, letting you place bets as the action unfolds.

Dragon Master is one of 7jli's most popular featured games — a fast-paced, high-energy card game with a distinctly Asian theme that Filipino players love. It combines simple rules with exciting multiplier mechanics, making it a great choice for both new and experienced players. Head to the Dragon Master page to learn more about how to play.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Always check the specific wagering requirements attached to each 7jli promotion.

Most 7jli bonuses are credited automatically when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a promo code during deposit or opt in via the Promotions section of your account. Check the specific promotion details for instructions. If a bonus hasn't appeared in your account within 30 minutes of qualifying, contact support at [email protected].

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Only real-money winnings generated after completing the wagering requirements are eligible for withdrawal. Attempting to withdraw before meeting requirements will result in the bonus and associated winnings being forfeited.

Yes. 7jli regularly runs reload bonuses, cashback offers, free spins promotions, and special event bonuses tied to major Filipino holidays and sporting events. Log in to your account and check the Promotions section regularly to stay updated. You can also opt in to email notifications to receive the latest 7jli offers directly in your inbox.

7jli uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ two-factor authentication (2FA), fraud detection systems, and regular security audits to keep your account safe. For more details, see our Privacy Policy.

To enable 2FA, log in to your 7jli account and go to Account Settings → Security → Two-Factor Authentication. You can set up 2FA via SMS to your registered Philippine mobile number or via an authenticator app. We strongly recommend enabling 2FA to add an extra layer of protection to your account.

If you suspect your 7jli account has been accessed without your permission, change your password immediately and contact our support team at [email protected]. We can temporarily freeze your account while we investigate. Never share your login credentials with anyone, and always log out of shared devices after playing.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request." We offer exclusion periods of 6 months, 1 year, 5 years, or permanent. Your request will be processed within one hour, 24/7. During exclusion, your account is suspended and all marketing communications are stopped. Learn more on our Responsible Gaming page.

The minimum age to register and play at 7jli Casino is 21 years old, in line with Philippine gambling regulations. Age verification is mandatory during the KYC process. 7jli takes underage gambling very seriously — any account found to belong to a person under 21 will be immediately closed.

If you or someone you know is struggling with problem gambling, help is available. You can contact the Philippine government's mental health crisis hotline at 1553 (toll-free). PAGCOR also provides player protection resources for Filipino gamblers. 7jli's own support team is available 24/7 at [email protected]. Visit our Responsible Gaming page for more resources.

Log in to your 7jli account and navigate to Account Settings → Responsible Gaming → Deposit Limits. You can set a daily, weekly, or monthly deposit cap. Limits take effect immediately once set. To increase a limit, a mandatory 7-day cooling-off period applies. Decreasing a limit takes effect right away with no waiting period.